Here is an email I received today from Apple about MobileMe. Notice  
the rare apologetic tone and down to earth message.

Begin forwarded message:

From: "MobileMe"

Date: August 18, 2008 6:18:23 PM PDT

To: MobileMe member

> Subject: MobileMe Update >

We have already made many improvements to MobileMe, but we still  have many more to make. To recognize our users' patience, we are  giving every MobileMe subscriber as of today a free 60 day  extension. This is in addition to the one month extension most  subscribers have already received. We are working very hard to make  MobileMe a great service we can all be proud of. We know that MobileMe's launch has not been our finest hour, and we truly  appreciate your patience as we turn this around. Read this article  for more details.

The MobileMe Team